PCoIP connections timeout when launched from a browser (2120658)

Details

• PCoIP connections launched via a browser time out while View client connections are successful.
• View client logs show failed connection attempts to the internal IP address of the tenant appliance.
  • Applicable when dtRAM or Access Point are configured with tenant.

Solution

1. Log into Service Center.
2. Browse to the corresponding tenant policy page.
3. Locate the policy fabric.external.portal.url and set its value to the public IP associated with this tenant.