FROM THE EDITORS VIRTUAL DESK
Hi everyone, I hope you have all had a productive week. There is a lot of news this week and I myself have been extremely busy working with our amazing customers on VMware solutions. This quarter from a TAM perspective we have our customer satisfaction survey (CSAT). This is the most important aspect of our work as VMware TAMs, ensuring that our customers are satisfied with the service that we deliver to them. Above all of the metrics that we collect and work we do with our customers or behind the scenes the CSAT represents how our customers see not just the VMware TAM program but also the services that we as TAMs provide to them directly, hence this is a very personal part of our work and the results can affect us.
As TAMs we are advisors, architects, specialists, influencers and many more things but above all we are trusted by our customers and this survey is one of the most important ways in which we get feedback on how well we are doing and how much our customers trust us.
I wish you all a fantastic week, if you are a TAM customer and receive the survey please take the time to complete this and bear in mind the importance this has on your TAM and how seriously we take this survey at VMware.
Virtually Yours
Neil Isserow
Staff Technical Account Manager, Team Lead
San Francisco, CA
FEATURED SOLUTION (editor: Daniel Mizrahi)
VMware vRealize™ Business™ provides transparency and control over the cost and quality of IT services. By providing a business context to the services IT offers, vRealize Business helps IT organizations shift from a technology orientation to a service broker orientation, delivering a portfolio of IT services that align with the needs of line-of-business (LOB) stakeholders. vRealize Business provides the business management capabilities necessary to manage the business aspects of today’s emerging hybrid cloud environments, helping to facilitate IT transformation, enabling customers to reduce capital and operating expenses and improve service delivery performance.
KEY BENEFITS • Drive IT Transparency - Embed financial transparency across the extended enterprise including LOB, IT and third-party vendors • Align IT with the Business - Meet LOB expectations regarding portfolio of services and costs, shifting to a business orientation • Accelerate IT Transformation – Power CIO agenda by supporting fact-based decisions on current and future IT investments
http://www.vmware.com/files/pdf/products/vrealize-business/vrealize-business-datasheet.pdf
Introduction to VMware vRealize Business
HOL-SDC-1611 IT Cost Transparency with vRealize Business
http://labs.hol.vmware.com/HOL/catalogs/catalog/94
Introduction to vRealize Business Standard, Advanced and Enterprise editions
https://www.youtube.com/watch?v=AVOzE0268LU
Did you know?
vRB is also offered as a subscription service for the Advanced and Enterprise editions
Please head over to our dedicated TAM Webcasts online URL:
http://tinyurl.com/tamwebcasts
NEWS AND DEVELOPMENTS FROM VMWARE
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By Wes Poole When investing in VMware’s Technical Account Manager (TAM) program, some customers focus solely on cost and purchase a low tier of service. That approach neglects an important consideration: the future value of TAM deliverables across the entire enterprise. TAMs work with you on an a...
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Here is our Top 20 KB list for October 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article. VMware ESXi... [[ This is a content summary only. Visit my website for full links, other content, and more! ]]
Nov 2, 2015 3:48:30 PM
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Nov 7, 2015 5:00:47 PM
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Nov 6, 2015 12:55:32 AM
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Nov 5, 2015 11:37:06 PM
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Nov 5, 2015 5:00:35 PM
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Nov 4, 2015 5:00:35 PM
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Nov 3, 2015 5:00:00 PM
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Nov 3, 2015 1:49:04 PM
By: Nitin Saxena As the pace of business competition escalates, so has the need for solutions enabling enterprise business agility. Meeting this demand requires many organizations to quickly develop and deploy new applications, placing enormous pressure on developers to create new web and mobile ...
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Nov 6, 2015 6:13:47 PM
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By Gina Daly, Technical Writer for Technical Marketing, End-User Computing, VMware The VMware App Volumes Technical FAQ has been updated with questions and answers pertaining to VMware App Volumes 2.9 . New features in App Volumes 2.9 include support for multiple vCenter Servers and application d...
Nov 6, 2015 5:06:58 PM
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Nov 5, 2015 5:29:40 PM
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Nov 2, 2015 8:00:01 PM
By Anthony Rizzo, Staff End-User-Computing Technologist, VMware Part 1 in this Horizon Integration blog series introduced the concept of VMware Horizon as a very flexible and adaptable tooling system for building next-generation end-user-computing architectures—and interoperability is a key contr...
Nov 2, 2015 4:10:40 PM
The Fujitsu Forum is taking place November 18-19 th in Munich, Germany where over 13,000 ICT experts and opinion-leaders will arrive from over 80 countries around the globe in order to experience first hand, Human Centric Innovation in Action . The conference will highlight the industry’s drive t...
Nov 6, 2015 11:14:02 PM
Watch this short video to learn how Softchoice is driving business and leads through key offerings in the VMware Partner Demand Center. See how they are leveraging Integrated Campaigns and Website Content Syndication to reach their customers. The post Get a Partner’s Perspective on the VMware Par...
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Nov 5, 2015 6:43:39 PM
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Nov 4, 2015 7:07:13 PM
Learn more about the benefits of winning an award today and submit your nominations by November 30, 2015 at 11:59pm PT. The criteria for each award relates to growth, sales, net new customers, and marketing. The post The Call for Partner Innovation Award Nominations is Open appeared first on Part...
Nov 3, 2015 7:18:19 PM
We will be hosting our quarterly webinar for TAP partners on Tuesday, November 17th at 10 AM PST. During this webinar we will have three separate presentations with relevant updates for our TAP Partners. The first presentation will focus on the expansion of benefits for our TAP partners. Most n...
Nov 2, 2015 7:28:09 PM
Partners are building pipeline and capturing incentives each week during November. Top 3 reps with the Most Approved opportunities get awarded each week. Focus on VMware all month and you could win every week. More incentives are also available…. Review V2M prize details and build the pipeline yo...
Nov 2, 2015 4:41:13 PM
MORE NEWS AND DEVELOPMENTS FROM AROUND THE WEB
The Ruby vSphere Console (RVC) is an extremely useful tool for vSphere Administrators and has been bundled as part of vCenter Server (Windows and the vCenter Server Appliance) since vSphere 6.0. One feature that is only available in the VCSA's version of RVC is the VSAN Observer which is used to ...
Nov 8, 2015 8:29:25 PM
Watch this video to learn more about VMware's certification roadmap. One of the questions I receive most is: I have mulitple accounts, how do I have them merged? Send an email to certification@vmware.com asking for your accounts to be merged. List any possible email addresses you may have and ind...
Nov 6, 2015 8:40:00 AM
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Nov 5, 2015 6:52:11 PM
I am always interested in learning and playing with new technologies, solutions and tools. Ansible, a popular configuration management tool which was recently acquired by Redhat, is one such tool that I have had on my to do list for some time now. It is quite difficult to find extra free time and...
Nov 5, 2015 6:33:06 PM
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Nov 4, 2015 7:10:00 PM
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Nov 4, 2015 5:14:59 PM
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Nov 4, 2015 2:27:48 PM
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Nov 3, 2015 5:53:51 PM
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Nov 3, 2015 6:57:00 AM
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Nov 3, 2015 12:00:00 AM
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Nov 2, 2015 2:39:51 PM
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Nov 2, 2015 1:05:50 PM
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Nov 2, 2015 12:43:31 PM