VMware TAM Source 8.31

FROM THE EDITORS VIRTUAL DESK

Hi everyone, welcome to the latest edition of the TAM Source Newsletter. We are heading into VMworld this month so there is a lot of interest and excitement as there always is around this event. There is a lot of information in the newsletter relating to VMworld however, please chat to you TAM who is there to help you make the most of your time at VMworld.

I wish you a fantastic week ahead.

Virtually Yours

TAM SOCIAL MEDIA ASSETS (Owner: Neil Isserow)
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TAM TWEETS OF THE WEEK (Editor: Daniel Mizrahi)


TAM BLOG (Editor: Kelly Dare)
VMware TAMs Managing SLAs to Ensure Customer Satisfaction

By Neil Isserow

One of the major hurdles that we come across as VMware Technical Account Managers (TAMs) is dealing with support requests that are urgent from our customers’ perspectives. We always consider our TAM customers to be the most important. As an organization, however, and as part of VMware Support, we do have service level agreements (SLAs) in place, and it’s vital that everyone understands them. This post examines why SLAs are important and how they help to provide customers with the best possible support outcomes.
(Continue Reading...)

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TAM FOUNDATIONAL TRAINING PLAN (Editor: Jodi Shely)
Looking for training resources on VMware Solutions. We have everything you need online and updated regularly.
EUC - bit.ly/tamftpeuc
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TAM WEBCASTS (Editor: Michelle Kaiser)
Please head over to our dedicated TAM Webcasts online URL:
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NEWS AND DEVELOPMENTS FROM VMWARE

GENERAL NEWS

by Chris Kunselman A big part of my job at VMware is to help customers transform to an SDDC environment. For VMware Operations Transformation Services, that means understanding the business reasons behind their strategy for an SDDC and Private Cloud, and then defining the roadmap to
How NOT to Fail at Process Automation and Continual Improvement
Aug 5, 2016 7:19:13 PM
A few weeks ago, we shared part 1 of our 2-part blog series highlighting VMware Certified community insights and motivations. Please enjoy more valuable advice from your VMware IT community: Question: What’s your best piece of advice for becoming #VMware certified? Advice for Certifications: Know...
Twitter Responds: How has Certification Benefited your Career? Part 2 of 2...
Aug 4, 2016 8:15:48 PM
VMware TAMs Managing SLAs to Ensure Customer Satisfaction
By Neil Isserow One of the major hurdles that we come across as VMware Technical Account Managers (TAMs) is dealing with support requests that are urgent from our customers’ perspectives. We always consider our TAM customers to be the most important. As an organization, however, and as part of VM...
Aug 3, 2016 9:45:40 PM
Top 20 Horizon View articles for July 2016
Here is our Top 20 Horizon View articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.   Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4....
Aug 2, 2016 9:32:49 AM
Top 20 NSX articles for July 2016
Here is our Top 20 NSX articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article. vCenter Server or Platform Services Controller certificate validation error for external VMwareSoluti...
Aug 2, 2016 9:22:44 AM
Top 20 vCenter Server articles for July 2016
Here is our Top 20 vCenter articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article. Uploading diagnostic information for VMware using FTP Downloading, licensing, and using VMware pro...
Aug 1, 2016 5:39:34 PM
Top 20 vRealize Automation articles for July 2016
Here is our Top 20 vRealize Automation (vRA) articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article. Unable to add Active Directory users or groups to vCenter Server Appliance or vR...
Aug 1, 2016 5:28:26 PM
Top 20 vRealize Operations Manager articles for July 2016
Here is our Top 20 vRealize Operations Manager articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article. Configure a certificate for use with vRealize Operations Manager Aftercancell...
Aug 1, 2016 5:00:59 PM
Top 20 vSAN articles for July 2016
Here is our Top 20 vSAN articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article. Performance Degradation of Hybrid disk groups on VSAN 6.2 Deployments vSphere 5.5 Virtual SAN require...
Aug 1, 2016 4:49:18 PM
Save 15% on Selected VMware Training Courses
Grow your skills and seize the opportunities made possible by VMware technology. From now until September 30th , save 15 % when you purchase selected VMware training courses via the VMware online store . Once your purchase is completed on the VMware store, you will receive a token to enroll via ...
Aug 1, 2016 4:25:13 PM
Discover How to Modernize Your vSphere Data Center in Our vCloud Air Webcasts
The explosion of data, mobile devices and the consumerization of IT have placed unprecedented pressure on IT resources. That being said, the cloud is no longer optional – it’s a necessary component in delivering the agility and enabling the innovation required to remain competitive in today’s mar...
Aug 5, 2016 4:46:21 PM
Enterprise Application Migration Technologies – Finding the Right Fit
Introduction When looking at the adoption of public or hybrid cloud, one of the primary considerations must be how to migrate existing workloads to the target platform. Choosing the right migration tool(s) will prove critical in the coaching of customers, mainly their IT and application owners, t...
Aug 5, 2016 3:09:09 PM
VMSA Improvements
Greetings from the VMware Security Response Center! We’ve made some minor improvements in our latest VMSA based on community feedback and I thought we should share what these changes are and why we’ve made them. Added an overall severity to the advisory itself in the header section This is to bet...
Aug 5, 2016 2:34:27 PM
New VMware Security Advisory VMSA-2016-0010
Today VMware has released the following new security advisory: VMSA-2016-0010 – VMware product updates address multiple important security issues This addresses a DLL hijacking issue in Windows-based VMware Tools “Shared Folders” (HGFS) feature ( CVE-2016-5330 ) and an HTTP Header injection issue...
Aug 5, 2016 7:51:51 AM
How to Change the Package Signing Certificate of a vRealize Orchestrator Appliance (7.0.1)
  By Spas Kaloferov In this post, we will take a look at how to change the Package Signing Certificate (PSC) in a vRealize Orchestrator appliance. To change the PSC, let’s review a few steps first: Ÿ Issue a certificate to meet the company’s requirements. The certificate musthave:Ÿ Digital Sign...
Aug 4, 2016 9:30:50 PM
Success in Software-Defined Networking with Tieto
This is a guest blog post by Joni Leskinen and Marwan Semaan of Tieto , a vCloud Air Network Service Provider. The virtualization journeybegun with the compute layer, then storage, and now, network virtualization. Network virtualization is the most important step in the journey, taking the step ...
Aug 4, 2016 4:00:23 PM
How to correctly test the performance of Virtual SAN 6.2 deduplication feature
In VMware Virtual SAN 6.2, we introduced several features highly requested by customers, such as deduplication and compression. An overview of this feature can be found in the blog: Virtual SAN 6.2 – Deduplication And Compression Deep Dive . The deduplication feature adds the most benefit to an a...
Aug 1, 2016 8:44:03 PM
Securing the SDDC with VMware NSX – Light Board Series
Is VMware the first company that springs to mind when you think about securing your software-defined data center (SDDC)? It should be. In this new light board series, learn about the unique capabilities that VMware NSX brings to your SDDC for securing your virtualized environment . Start out with...
Aug 1, 2016 12:00:58 PM

END USER COMPUTING

Top Mobile News: Win10 Anniversary, Apple’s $200K Bug Bounty, Simple MDM & More

Happy first birthday, Windows 10. In case you were living in a van down by the river, the tech-verse was abuzz with news about Microsoft’s much-anticipated Windows 10 Anniversary Update. The cool new Windows Ink joins some exciting enterprise updates, like Windows Information Protection. Get the ...
Aug 5, 2016 3:52:31 PM
With Samsung KNOX & AirWatch, New Galaxy Note7 Is a Productivity Work Horse
With the release of the new Samsung Galaxy Note7 , Samsung has delivered an incredibly powerful mobile device for busy workers, who need to balancetheir demanding personal and professional lives. Galaxy Note7 is extremely valuable tool for a range of businesses with key features, including: Sams...
Aug 5, 2016 2:44:17 PM
Banking on the Cloud
Marc Benioff, CEO of Salesforce, famously said : “If someone asks me what cloud computing is, I try not to get bogged down with definitions. I tell them that, simply put, cloud computing is a better way to run your business.” And this is exactly what banks and financial institutions are aiming fo...
Aug 4, 2016 1:50:09 PM
Moving from Desktop to Mobile Apps: How NOT to Develop ‘Crapplications’
Most companies have developed less than 10 internal apps, according to Gartner (for some, none at all). Yet we increasingly hear that employees want to be more productive using the devices in their pockets, and leaders want to improve business processes and create new streams of revenue through d...
Aug 4, 2016 12:00:04 PM
LCMC Health Plans for a New Era of Patient Care
After Hurricane Katrina destroyed Charity Hospital, a major academic and trauma facility in New Orleans built in 1937, the state of Louisiana decided to build a modern leading-edge facility to serve the community. The result was University Medical Center (UMC) New Orleans, a state-of-the-art acad...
Aug 3, 2016 6:02:32 PM
Announcing AirWatch Express for Easy Mobile Device Management
Today, we are excited to announce the launch of VMware’s new easy mobile device management (MDM) solution AirWatch Express . AirWatch Express is mobile device management (MDM) made simple: Easily manage all your devices: iOS, Android, macOS and Windows. Distribute apps in mere moments. Configure ...
Aug 2, 2016 6:26:28 PM
Enterprise, School or Consumer: Windows 10 Anniversary Update Has Great Things for You!
The Windows 10 Anniversary Update is finally here. The update has many exciting and innovative new features for consumers, enterprises and education. Register for our Aug. 4 webinar: Windows 10 Anniversary Updates and Modernizing OS Management. Microsoft has invested in making Windows 10 a truly ...
Aug 2, 2016 4:01:57 PM
Simple MDM in Minutes: Introducing AirWatch Express
We are excited to announce that VMware just launched AirWatch Express for simple mobile device management (MDM) in just a few minutes. Read the official announcement here in our press release . Click here for a free 30-day trial of AirWatch Express . What Is AirWatch Express? AirWatch Express is ...
Aug 2, 2016 12:00:18 PM
Survey Reveals What IT Really Thinks about Windows 10
It is amazing what a difference one year can make. As the industry celebrates the first anniversary of Windows 10, I thought it would be good to gauge customer sentiment,understandings and priorities associated with a migration to Windows 10 . VMware surveyed nearly 600 existing VMware customers...
Aug 2, 2016 12:00:05 PM
With Business Mobility, It’s Personal & Professional
Apple recently sold the billionth iPhone . At an employee meeting to make the announcement, Apple CEO Tim Cook said: “iPhone is truly an essential part of our daily life and enables much of what we do throughout the day.” I couldn’t agree more. For me, it’s my iPhone. For some of my colleagues, i...
Aug 1, 2016 6:29:28 PM
Get a Head Start on the Future of EUC at Connect Atlanta 2016
If unified endpoint management is the future of end-user computing (EUC), then desktop and mobile strategies can no longer operate in silos. The two will inevitably merge, which means if you’re a desktop pro, it’s time you get up to speed on the rapidly changing world of enterprise mobility. Regi...
Aug 1, 2016 2:39:26 PM

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VMware Security Announcements (VMSA)
https://www.vmware.com/security/advisories

DISCLAIMER

While I do my best to publish unbiased information specifically related to VMware solutions there is always the possibility of blog posts that are unrelated, competitive or potentially conflicting that may creep into the newsletter. I apologise for this in advance if I offend anyone and do my best to ensure this does not happen. Please get in touch if you feel any inappropriate material has been published. All information in this newsletter is copyright of the original author. If you are an author and wish to no longer be used in this newsletter please get in touch.