FROM THE EDITORS VIRTUAL DESK
Hi everyone, I hope you have all had a productive week. As a TAM it is one of our responsibilities to ensure that our customers get the best level of support from VMware. We do this by sometimes being the middle man to help communication flow, we also provide management of the support case. Because of this, it is always a really good idea to include your VMware TAM on your support case when you log it. This is very simple to do. When you open a new case on the web there is a section for "alternative contacts". Simply include your TAMs email address in this area and he will be part of all communications related to the SR. It also helps to do things in this way so that the TAM can respond on your behalf if that is appropriate and necessary, directly into the SR ensuring the response is captured as part of the current SR. We are always trying to go above and beyond for our customers as a VMware TAM and managing open SRs is just one way that we do this. I encourage you to discuss this with your TAM if you haven't already had the conversation.
I wish you all a fantastic week ahead.
Virtually Yours
VMware TAM Team
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NEWS AND DEVELOPMENTS FROM VMWARE
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EXTERNAL NEWS FROM 3RD PARTY BLOGGERS
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While I do my best to publish unbiased information specifically related to VMware solutions there is always the possibility of blog posts that are unrelated, competitive or potentially conflicting that may creep into the newsletter. I apologize for this in advance if I offend anyone and do my best to ensure this does not happen. Please get in touch if you feel any inappropriate material has been published. All information in this newsletter is copyright of the original author. If you are an author and wish to no longer be used in this newsletter please get in touch.
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