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Windows VM lost packet/disconnected

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When using the VMXNET3 driver on ESXi 4.x, 5.x, 6.x, you see significant packet loss during periods of very high traffic bursts

Cause

This issue occurs when packets are dropped during high traffic bursts. This can occur due to a lack of receive and transmit buffer space or when receive traffic which is speed-constrained. For example, with a traffic filter.

 

To resolve this issue, ensure that there is no traffic filtering occurring (for example, with a mail filter). After eliminating this possibility, slowly increase the number of buffers in the guest operating system.

To reduce burst traffic drops in Windows Buffer Settings:

  1. Click Start> Control Panel> Device Manager.
  2. Right-click vmxnet3 and click Properties.
  3. Click the Advanced tab.
  4. Click Small Rx Buffers and increase the value. The maximum value is 8192.
  5. Click Rx Ring #1 Size and increase the value. The maximum value is 4096

Note:-

  • These changes will happen on the fly, so no reboot is required. However, any application sensitive to TCP session disruption can likely fail and have to be restarted. This applies to RDP, so it is better to do this work in a console window.
  • This issue is seen in the Windows guest operating system with a VMXNET3 vNIC. It can occur with versions besides 2008 R2.
  • It is important to increase the value of Small Rx Buffers and Rx Ring #1 gradually to avoid drastically increasing the memory overhead on the host and possibly causing performance issues if resources are close to capacity.
  • If this issue occurs on only 2-3 virtual machines, set the value of Small Rx Buffers and Rx Ring #1 to the maximum value. Monitor virtual machine performance to see if this resolves the issue.
  • The Small Rx Buffers and Rx Ring #1 variables affect non-jumbo frame traffic only on the adapter.

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