Intelligent Hub Preparedness - Rollout and Support

External info: https://blogs.vmware.com/euc/2018/08/workspaceone-intelligent-hub.html

Internal info below…….

Greetings,

The Workspace ONE Intelligent Hub for iOS and Android will begin rollout very shortly (see below).  Soon customers will begin seeing updates on enrolled devices in production.

Here are some basics you should know to help you be ready in case customers have questions or need help.

Help with Escalations

==========

If a customer encounters a critical bug or other issue during or after the rollout, the BU will be 24/7 on-call via Slack: #hub-ga-war-room.  This group will be open until November 9th and is to augment the normal GSS ticketing process and is to help ensure questions are getting answered as quickly as possible. 

When contacting this channel we ask that you provide:

• The GSS SR #
• Customer Information
• Description
• Severity

• https://VMware.zoom.us/j/481344790

• Hub for iOS Day One Prep and screen shots

• Hub for Android Day One Prep and screen shots

• Configuring Hub Services for Intelligent Hub

• Hub Services in 1810 Console (Internal)

• Hub internal FAQ

• Product Overview presentation

• Product Detail presentation