Problem:
- vSphere 6.5 migration requires using the migration assistant which will provide validation checks for the upgrade.
- The migration assistant checks provide information on remediation items required for the current vCenter infrastructure prior to proceeding with the upgrade that must be addressed.
- Reoccurring issues include:
- vCenter error 3010 - "Installation of component VMware vCenter Server failed with error code 3010"
- IPv6 must be disabled in order to use the migration assistant. If IPv6 is enabled the progress bar not complete and the upgrade will fail with “Upgrade EXPORT failed”.
- Upgrade failed with error code 1603. This is a generic error related to possible GPO, OU permissions, User Access, File System Security, File locks, etc.
- VUM Issue - Upgrading the vCenter Server Appliance 6.0 to 6.5 fails with the error: “Unable to retrieve the migration assistant extension on source vCenter Server. Make sure migration assistant is running on the VUM server.”
Solutions:
vCenter error 3010: "Installation of component VMware vCenter Server failed with error code 3010"
Multiple resolution paths listed in VMware KB Article 2149266
- Verify antivirus and backup software are disabled.
- Other than antivirus and backup software causing this issue, then next most common issue that requires resolution is JRE as shown in steps 6 & 7 of the KB.
- Take a backup of jre folder located at C:\Program Files\VMware\vCenter Server\
- Empty the contents of jre folder except for the these files:
C:\Program Files\VMware\vCenter Server\jre\bin\libvecsjni.dll
C:\Program Files\VMware\vCenter Server\jre\lib\ext\vmware-endpoint-certificate-store.jar
- If antivirus and backup software are disabled and JRE is not the issue, see additional remediation steps in VMware KB Article 2149266
IPv6 must be disabled in order to use the migration assistant. If IPv6 is enabled the progress bar not complete and the upgrade will fail with “Upgrade EXPORT failed”.
See IPv6 EXTERNAL blog for more information.
- The workaround is to remove IPv6 from the appliance via admin portal.
- Log to the portal via https://VCSA_IP:5480
- Go to Network | Address
- Delete the IPv6 Default Gateway
- Set the IPv6 Address Type to Auto
- Save Settings and reboot the appliance
- Try upgrade process again.
Upgrade failed with error code 1603. This is a generic error related to possible GPO, OU permissions, User Access, File System Security, File locks, etc.
- Validate vCenter is not using Group Policy in AD (GPO)
- Ensure you are using an Administrator account with Full rights and permissions (Local Administrator is preferred)
- See VMware KB Article 2127284 for additional remediation item
VUM issue upgrading vCenter Server Appliance 6.0 to 6.5 fails with the error: “Unable to retrieve the migration assistant extension on source vCenter Server. Make sure migration assistant is running on the VUM server.”
To resolve this issue, make sure that the Migration Assistant is running on the source VMware Update Manager machine. See VMware Article KB 2148400.
Related Articles
- vCenter error 3010: VMware KB Article 2149266
- Error 1603: VMware KB Article 2127284
- VUM Issue: VMware Article KB 2148400